How to harness social media video and keep communities at the centre of policy are the next big challenges.
A Social Media Manager is a little like the Ring Master in a circus: keep the audience enthralled, safe, and coming back for more, while letting the performers do what they do best: performing.
It’s typical for social media managers to share a last hurrah post when changing roles. I’m off to an exciting new challenge at Service NSW so this is that post about some of what I’ve learned and loved doing with Transport for NSW.
It's a tricky question: how do you define a journalist? The pursuit of transparency and truth must be a central tenet to the craft. Being in a newsroom might not be.
During a crisis, people go looking to social media for some kind of official response. This is about validation: Are you hearing what I'm hearing?